Mission
To empower brands and consumers through technology-driven commerce, delivering quality, speed, and trust at scale.
About Ecom Retails
Driven by Technology. Powered by Trust. Built for Scale.
Vision
Our vision is to become India's largest AI-powered omnichannel retail ecosystem, connecting global products with local demand seamlessly.
Who We Are
A data-driven retail intelligence company built with trust and committed execution. We provide end-to-end ecommerce support across marketplaces, logistics, technology systems, and customer-facing operations, with proven cross-border strengths in India, USA, UAE, and UK.
Our Evolution (2018–2026)
2018 → 2026 · Four phases of growth
2018–2020
Foundation Phase
Building cross-border ecommerce expertise
Established core team with Amazon global selling experience
Built initial infrastructure for India + USA operations
Pioneered first successful cross-border seller operations
2020–2022
Marketplace Expansion
Scaling across major platforms
Expanded from Amazon to Flipkart, Meesho, and international platforms
Established warehousing in India and USA fulfillment points
Reached ₹100 Cr+ transaction volume
2022–2024
Infrastructure Growth
Warehousing, automation & tech integration
Deployed SP-API, OMS/IMS systems at scale
Reached 90% automation across operations
Expanded team to 75+ specialists globally
2024–2026
AI Transformation
Launch of hyper-personalized retail ecosystem
AI-powered demand forecasting and pricing optimization
Voice & vernacular commerce enablement
Sustainable retail practices (plastic-free, carbon-neutral)
Target: ₹1000 Cr ecosystem by 2026
2018–2020
Foundation Phase
Building cross-border ecommerce expertise
Established core team with Amazon global selling experience
Built initial infrastructure for India + USA operations
Pioneered first successful cross-border seller operations
2020–2022
Marketplace Expansion
Scaling across major platforms
Expanded from Amazon to Flipkart, Meesho, and international platforms
Established warehousing in India and USA fulfillment points
Reached ₹100 Cr+ transaction volume
2022–2024
Infrastructure Growth
Warehousing, automation & tech integration
Deployed SP-API, OMS/IMS systems at scale
Reached 90% automation across operations
Expanded team to 75+ specialists globally
2024–2026
AI Transformation
Launch of hyper-personalized retail ecosystem
AI-powered demand forecasting and pricing optimization
Voice & vernacular commerce enablement
Sustainable retail practices (plastic-free, carbon-neutral)
Target: ₹1000 Cr ecosystem by 2026
Trust
Transparent terms and long-term partner orientation.
Innovation
Automation-led operations with SP-API and cloud systems.
Partnership
We treat your growth as our shared business goal.
Results
Milestone execution toward ₹1000 Cr ecosystem scale and category leadership.
Leadership
Meet Our Leadership
Koushal Sanghavi
Director20+ years of experience in global cross-border ecommerce, driving strategic vision and international expansion.
- Worked across Amazon marketplaces including USA, UAE, UK, and Europe.
- Expert in global sourcing, logistics optimization, and international compliance.
- Built scalable ecommerce operations from ground up.
- Strong Amazon FBA, account management, and performance scaling capability.
- Managed high-volume transactions and multi-country seller operations.
Hetal Sanghavi
CEO17+ years of cross-border ecommerce experience focused on process excellence and operational control.
- Specialized in end-to-end ecommerce operations and process management.
- Deep expertise in vendor coordination, catalog management, and fulfillment systems.
- Strong focus on compliance, quality control, and customer satisfaction.
- Experienced in handling large-scale ecommerce workflows and backend operations.
Recognition
Awards & Industry Recognition
Recognized by industry leaders for innovation, cross-border excellence, and sustainable retail practices.
2024
Sustainable Retail Innovation Award
Sustainability in Business Forum
Commitment to eco-friendly packaging and carbon-neutral operations
2022
Emerging Ecommerce Leader
India Retail Summit
Recognition for innovative approaches to marketplace excellence
2020
Fastest Growing D2C Enabler
Digital Commerce Awards
Exceptional support for direct-to-consumer brand growth
2019
Excellence in Cross-Border Commerce
Global Trade Association
Leadership in international expansion and compliance standards
Trust
Trust & Security at Every Step
Always-On Support
24/7 dedicated IT support and incident response teams
Secure Payments
Encrypted transactions, PCI-DSS compliance, escrow protection
Trust Commitment
Data privacy, transparent policies, regulatory compliance
Technology
2026 Technology Advantage
Platforms and integrations our teams operate daily for marketplace-led brands.
Marketplace Connectivity
Amazon SP-API Integration
Seamless real-time synchronization with Amazon's Selling Partner API for orders, inventory, pricing, and analytics across all marketplaces.
- Real-time order sync
- Automated pricing
- Inventory management
- Performance analytics
Enterprise Cloud Platform
AWS Cloud Infrastructure
Scalable, secure, and reliable cloud infrastructure built on AWS to handle high-volume transactions and ensure 99.9% uptime.
- Auto-scaling
- 99.9% uptime SLA
- Enterprise security
- Global CDN
Order Management
Custom OMS Platform
Proprietary order management system with intelligent routing, automated workflows, and real-time tracking across all sales channels.
- Multi-channel sync
- Smart routing
- Automated fulfillment
- Real-time tracking
Inventory Intelligence
Advanced IMS
Multi-location inventory management with predictive analytics, automated reordering, and demand forecasting powered by AI.
- Multi-warehouse sync
- Demand forecasting
- Auto-reordering
- Stock optimization
Intelligent Automation
AI Automation Engine
Machine learning-powered automation for demand forecasting, price optimization, and predictive analytics to maximize profitability.
- Predictive analytics
- Price optimization
- Demand forecasting
- Smart recommendations
Integrated with 5 enterprise technologies for seamless operations
2026
Product Experience Preview
Capabilities we align with as omnichannel and AI-led retail mature.
AI-based Product Recommendations
Hyper-personalized shopping powered by behavior analysis
AR "Try Before You Buy"
Augmented reality visualization for visual confidence
Live Video Commerce
Real-time interactive shopping with live demonstration
Combined Leadership Advantage
- 37+ years of combined leadership experience.
- Strong command over global ecommerce markets.
- Deep integration with Amazon global selling ecosystem.
- Expertise in cross-border trade, logistics, compliance, and scaling.
- Capability to build and manage ₹100 Cr+ ecommerce operations.
Infrastructure and Operational Strength
- Head Office (Mulund, Mumbai): 37+ team across strategy, finance, compliance, and account management.
- Primary Warehouse (Mulund): 20+ staff for inventory, processing, packaging, and QC.
- IT Team (Ahmedabad): 20+ developers for automation, OMS/IMS, SP-API, and AI reporting.
- Backup Warehouse (Bhiwandi): 10+ staff for risk mitigation and peak load balancing.
- USA 3PL Warehouses (New York + New Jersey) for local fulfillment and faster deliveries.
- Own registered USA entity for direct operations and compliance efficiency.